Shipping FAQ

We are conducting a test of our shipping system starting Monday, October 12th at 12pm PDT. For a limited time, we will have shipping available before our full launch of this system. Any feedback you have for us will be greatly appreciated.

How will items be shipped?

All shipping is conducted through UPS. Please note that UPS cannot deliver to PO Box addresses, and any orders with the delivery address listed as a PO Box will be cancelled. Please allow 3-5 days for processing.

Can I have a preorder item shipped to me?

Preorders are currently only available for in-store pickup.

Why is in-store pickup the only option for my order?

Some items such as aerosol paints and pre-order items are only available for in-store pickup. Additionally, some in stock items may be temporarily unavailable for shipping as we are still processing dimensions and weight information. Please email [email protected] regarding such items and we will add that information to our system ASAP!

I sent my order to the wrong address--can I change the address on my order?

Please send an email to [email protected] within an hour of placing your order. We will cancel your order and you can re-place your order with the corrected address.

I would like to return something from my online order, how do I do that?

First, please refer to our returns page to ensure your item is eligible for a return. After that, please email [email protected].